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Warranty Policy

Effective: November 4, 2025

Our promise

For 12 months from your purchase date, we’ll stand behind your product against defects in materials or workmanship when used as intended by the original buyer.

Who can claim

Coverage applies only to the original purchaser who bought from augustaride or an authorized seller. Keep your order confirmation/receipt.

What we do if something’s wrong (our decision)

After we confirm a covered defect, we’ll choose the most practical fix:

  • send replacement parts with clear instructions, or

  • repair the product, or

  • replace it with a new or refurbished item of equal or better performance.
    We may require the item be returned for evaluation before final approval.

What isn’t covered

Normal-wear components (tires, tubes, brake pads, chains, grips, bulbs, and batteries beyond typical lifecycle), cosmetic marks, damage from misuse/abuse/neglect, improper assembly or maintenance, accidents or environmental exposure (water, heat, chemicals, corrosion, dust), unapproved modifications or third-party repairs, altered/removed serial numbers, purchases from unauthorized or second-hand sellers, and issues occurring after the carrier marks a parcel delivered (those are carrier claims).

Shipping costs during a claim

  • Within 30 days of delivery: if we confirm a covered defect, we typically cover reasonable shipping tied to the remedy we select.

  • After 30 days: you may cover shipment to us; approved warranty repairs/replacements ship back to you at our expense.

Start a warranty review

Email info@augustaride.com or call (435) 264-4789 with: your order number, product name/SKU, purchase date, and photos/video of the issue. Wait for instructions and an RMA (if needed). Unauthorized returns may be refused.

Legal language

To the fullest extent permitted by law, we disclaim other warranties (including implied warranties of merchantability and fitness for a particular purpose). Our total liability won’t exceed the price you paid. Some states don’t allow certain limitations; those limits may not apply to you. This warranty gives you specific legal rights that can vary by state.

Governing law & venue: Utah law; exclusive venue in Washington County, Utah.

Company & Contact
KI AUGUSTA, LLC • 1173 SOUTH 250 WEST, STE 204, ST. GEORGE, UT 84770
(435) 264-4789 • info@augustaride.com

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